Refund Policy

Overview

Because our products are printed on demand through Printify, we cannot accept returns for "change of mind." However, if an item is defective, damaged, or incorrect, we will provide a free replacement or a refund according to the conditions below.

When We Will Refund or Replace

• Item arrived damaged or defective.
• Wrong item was shipped (different design or product).
• Item never arrived within a reasonable timeframe (see below).

Timeframes

Notify us within 14 days of receiving the item for damaged/incorrect products. For orders that never arrive, contact us within 45 days of shipping date so we can investigate and request a refund from the provider/carrier if applicable.

How to Request a Refund or Replacement

1. Email support@shinecases.com with your order number, photos (if damaged), and a short description of the issue.
2. Our team will review and respond within 24–48 business hours.
3. If eligible, we will provide a replacement or process a refund (refunds typically take 3–7 business days to reach your payment method).

Partial Refunds

In some cases (e.g. minor damage), we may offer a partial refund at our discretion.

Exceptions

Custom or personalized items are only eligible for replacement or refund if there is a manufacturing error or defect.